. Doesn’t fix my problem of not having food to cook, so... Fuck it. ButcherBox delivers 100% grass-fed beef, free range organic chicken and heritage breed pork directly to your door. NOTE: Butcher Box sent me a box for review purposes. Okay, there’s a note on the door saying that someone must be present to sign for and receive the package. I, in no way, feel that this is indicative as to how they're run, just an example of my life-long streak of bad luck. Meat looked nice so if you have no problems you will probably be happy BUT a LOT of people had my same situation. I can smell the blood and I know my meat is not still frozen. That was not my plan to cook so much at one time. I try to not let my emotions get the best of me. I called customer service and they wanted to replace it instantly. To give you an example of what you might get, we’ve received 2 lbs ground beef, 2 NY strip steaks, 4 top sirloin steaks, 3 lbs boneless chicken breasts, and 3 lbs of chicken drumsticks. Got my first @butcher_box order today in the mail! It smelled so awful. Eat My Balls: a Cookbook. I said that sucks because I wanted to cook them ON the 18th for my birthday. You’d think they’d reopen on Tuesday, right? FedEx is closed for three days straight while they hold my box. ... How long do the products last in the fridge once thawed? Because I'd told them we were square. It has been left on its side, with the two uncovered sides facing top and bottom. The only thing that wasn’t fully thawed was the bacon that had been at the very bottom of the box--before I dug around and started snapping pictures. A trail of blood drips got on me and my carpet while I made my way to the kitchen. Who knows…I guess I fucked up and now I’ve learned from my mistake. I called customer service to complain again. Inside the box, I found a bloody insulated bag, thawed meat in damaged packaging, and an unreadable assortment of papers. Was that shady to mention my blog? Butcher Box has agreed to refund my money and cancel my future shipments. I now assume that they had space heaters in the warehouse to keep the workers from suffering in the frigid weather. I don’t think I’m a chronic complainer, though. So comforting knowing that we don't have to do as much grocery shopping ‍♀️ . When it’s in the teens and single digits for days straight, I’m very hopeful that my meat might actually still be frozen—or at least still cold—by the time it gets to me six days after it was shipped to me. The product arrived on Sunday, so we were all home and we were here to receive the package. Oh, yay! I also noticed, though, that they took away my $20 credit. I hopped on board and bought a huge box of steaks and chicken. Meat arrived fully thawed. This is also the box we get. the correct date was on the original box in which that meat arrived at the store. When I do make it to the office twenty minutes later, I’m told that they refused the package. There is a huge box, shrink-wrapped on its top, bottom, and two sides. Author of the Hope Trilogy and Food & Books: a blog for readers that really cooks. September 22, 2018 , Just received my butcherbox box , which I opened and found my sirloin steaks, ground beef ,sirloinTip kabobs, all thawed out. I know. It shipped on Thursday and was scheduled to be delivered while I was out of town. They emailed me back to tell me that they’d be sending me a whole new free box of meat. READ the negative reviews...they ALL say the same thing...NO customer service by phone...rude customer reps and so far I am out $137.00. Mixed box (with beef, pork, and chicken) 3. We believe that every family deserves to eat CLEAN , locally sourced, 100% grass fed 100% grass finished beef, naturally raised Ontario AAA beef, Ontario premium pork, air chilled, free run, grain fed poultry and wild sockeye salmon caught using sustainable fishing methods, never farmed or harvested. I try my best to be reasonable. My Personal Experience and Honest Review of Butcher Box It’s not like I’d paid for the box of rotten meat because they’d already refunded my money. That's some fucking superb customer service! 20 Guest Street, Suite 300, Brighton MA 02135 support@butcherbox.com The box was barely cool inside and it felt dangerous to even eat the meat. When I pulled it out, there was a bit of an icy crispiness to it, indicating that it was just then almost fully thawed. The base price begins at only US$129 a month for 8-11 pounds of meat that will let you eat a total of 24 meals. Monday is New Year’s Day and they’re still closed. There's not much you can do with 9 pounds of meat except cook it ASAP and … I was just being honest. I knew that at that moment I was incapable of not sounding furious while recording a video, so I chose to take a bunch of pictures instead. I immediately tried to use all the meat that was thawed and partially thawed. I decide to call them, no answer multiple times. Ruined by not being sealed and by being thawed for days before I got it. I didn't pay for it, and I didn't get anything from them I could eat. Think of us as the neighborhood butcher for modern America. This is also the box we get. Is it because they don’t want me to talk bad about them on the internet? My last box never arrived and UPS lost it. How do I really know now that this is how they always handle shit? ... My ButcherBox package came 2 days late. My doctors forget to send referrals and results to each other. Butcher Box Exclusive for Crumbs Readers! I’ll never tell companies I’m going to write about them until after they’ve handled—and hopefully satisfied—any complaints I may have. The business delivers 100% Grass-fed Beef, Organic Chicken & Heritage Breed Pork to your door. Coming Soon! To try to win me over after a series of shipping snafus, they sent me over $100 worth of premium steaks. There is absolutely NO phone cusomer service..only email. ButcherBox, LLC is an online food sales and delivery business. Oh, how nice to know that my enormous box of frozen meat was refused. Recipes, tips, tricks, reviews, and more. It was supposed to be reusable, but I'd never risk it with this grossness. I didn’t ask for that. ... same thing just happened to me. In my quest to make all the things easier in my life, I tried out a Butcher Box. Where is my food? Come on, now. I pulled all kinds of frozen meats out of the box and noted that the delivery had two more packages than usual because of the free items. Butcher Box sources from trusted ranches and dedicated local farmers with a focus on sustainability and take care of free-range animals that are grass-fed and finished. The meat I ordered arrived mostly thawed. I do my best to let it roll off my back, though it can take me a moment to acquire my calm center at times. I’ve been a Butcher Box subscriber for over 2 years and I love the quality of the meat. Finally I email them again and someone answers this time. What the fuck? What food blog would be complete without meat? You should immediately discard any meat that’s above 40°F or meat that is exactly 40°F that may have been so for more than 2 hours. Customer service sent a replacement box and told me it would ship on a Monday or Tuesday. My box arrived with melted dry ice, is it still safe to eat? My order arrived partially thawed. I’m on the two-month plan—since they make you choose a subscription schedule—but if I’d been on the monthly plan, it’d be time for them to ship me my second box and I still haven’t gotten the first one. They advised that I have the shipment rerouted to someone who could accept delivery for me. ButcherBox delivers 100% grass-fed beef, free range organic chicken and heritage breed pork directly to your door. They began with a Kickstarter campaign back in 2015, where they raised $210,000 out of their $25,000 goal. My replacement box arrived today again with the box falling apart-dry ice melted- and the meat at a questionable temperature. My first box arrived last week, completely thawed and well over 60 degrees. It had always arrived frozen and well packaged, unfortunately this last shipment was all thawed out and some of the packaging had small slits so it was draining as well. I even switched shifts with someone at work so that I’d be home to receive it. Not a big deal so I go through the process and contact Customer Support, don't hear back for 3 days. The one fucking thing in the box that I wasn’t going to eat was the free package of bacon. I’m waiting. Finally, I get the email. It didnt. Fucker’s already gone and I hear him drive away in his truck while I take in the scent of rotting meat that’s been dumped on my doorstep. Nope. The huge box had been on a hot FedEx truck for hours. xx. My infrared thermometer registered it at forty-two degrees. 20 Guest Street, Suite 300 Boston, MA 02135; support@butcherbox.com If you’re looking for an honest Butcher Box review, then you’ve come to the right place. Custom Box 2. The doorbell rings and I bolt from the couch. Simply put, ButcherBox is on a mission to become the neighborhood butcher for modern America. I need to finish getting ready for work, so I don’t bother rushing down to retrieve it right away. Definitely excited to have such quality meats to cook with!! And it had been well below freezing for over a week. I called BB immediately and received full refund. Also, they’re refunding my money for all the trouble. I live in a very warm city require that the packaging you send is able to protect my meat from defrosting before it … Yay! As long as it’s cold to the touch and below 40°F, you can refrigerate and cook as normal or refreeze for future use. It’s just five yards to my front door. Whatever. Shipment arrived partially thawed. Saturday arrives and the doorbell rings while I’m getting ready for work. . Not well at all. Enough with the that's-what-she-said. Basically, you pay to get a Butcher Box sent with an assortment of high-quality meats sent straight to your door. By the time I make it to the door, he’s gone and so is my giant box of meat. I’m trying so hard to be optimistic. I just can't wrap my head around how this could have even happened. Once thawed, our meat products last 5 to 7 days in the refrigerator, and our seafood products last 3 to 5 days in the refrigerator. It’s not like the backs of the trucks or the warehouses are heated. The dry ice was long gone; the meat was room temp, completely thawed, and bleeding through the bag into the box. They said they were behind on their orders due to a higher than anticipated order volume and I should get my steaks the week of the 18th. Big, delicious, juicy, mouth-watering meat. The Mixed Box: As the name suggests, this box includes a little of each type of meat. Is it safe to eat. I’m so anxious. The only thing that wasn’t fully thawed was the bacon that had been at the very bottom of the box--before I dug around and started snapping pictures. If you opt for the Custom box, you get the Classic-sized box for $149 per month and the Big box for $270 per month. I know FedEx warehouses are hot in the summer and cold in the winter due to lack of heating and cooling because my husband wanted to work there until we watched the job preview video on their website. Hope this helps! The weather here was extremely HIOT. Again, whatever. Cool. An updated Butcher Box review (from 2018) to include thoughts on their beef, chicken, pork & salmon, plus their plans, negative reviews and a discount code!. There is nothing I can do. It was never the policy or instructions of Butcher Box that someone must be there to sign for the delivery. soysaucefoodie. Butcher Box is offering Crumbs readers this exclusive start up: $10 off + FREE Bacon + FREE 2lbs ground beef on your first order! When you get started, Butcher Box can pick out a balanced assortment of easy items for you, or more interesting cuts and you get to choose from a range of 12 add-ons for your box. When delivered on time and retrieved within 6-8 hours of delivery, your ButcherBox products should arrive refrigerator cold—below 40°F as measured with a food thermometer. I email them again. You’re dying to know, right? Steak and shrimp at Gojo's Japanese Steakhouse. ButcherBox is a meat delivery service that delivers grass fed beef, free range chicken, heritage pork and salmon directly to your door.All of the meat is free of antibiotics & hormones, and it arrives on dry ice so you can just pop it in your freezer + defrost as needed. I was so excited when I purchased a large family sized. ... it would be great for me since I do not eat much meat but my box arrived thawed. Shop local and avoid Butcher Box unless you like people having your credit card number and charging whatever and whenever they want. I feel like they were probably justified in that because they not only sent me my six bonus steaks, they sent me an extra six bonus steaks. Meat was all thawed!! Again, wow, Butcher Box! The price exclusively depends on the box type and box size you choose. Super! I feel like I get better at it with each passing year, but of course, none of us are perfect. I was sent a canned message telling me there was a 48 hour wait for customer service. Update as of December 19, 2019 to reflect a change in my opinion about the Butcher Box meat delivery subscription. They don’t deliver on Sunday, plus Sunday is New Year’s Eve. ButcherBox delivers 100% grass-fed beef, free range organic chicken and heritage breed pork directly to your door. There are only two of us. It was shipped on Thursday the 28th and will be delivered on Saturday the 30th. I order custom big boxes every 1-2 months and create meal plans around the boxes to make it fit within our grocery budget. I told them that at this point, I didn’t even care anymore. P.S. Needless to say, I was pissed as soon as I smelled it. Entrepreneurially speaking, Butcher Box is the absolute jam. My bank forgot to notify me when they were switching to chip-cards and they just canceled my debit card one day without having sent me a new one first. Not packed well at all. All beefAfter you select the box you want, you then select how much meat you want – either enough for 24 meals or for 48 meals – and the frequency at which you want the box to c… We use dry ice to make sure your meat stays frozen. @butcher_box delivery day is by far my favorite day of the month! Fast-forward to after Christmas. Discolored Butcher Box steak I'm so sad I couldn't eat, I think I'd have to disagree with this statement at this time, Where the blood made its way through the insulation. Half the meat was completely thawed; the other half was partially thawed. I also noticed that the box came with an insulated liner and some mostly melted dry ice. The goal of this post is to share all you need to know about ButcherBox, the monthly meat delivery service, known for delivering humanely raised, premium cuts of beef, chicken, and pork directly to your doorstep. Although we are pretty big carnivores in my house, I’d never indulged in these goodies until last week when my Butcher Box arrived in the mail. Just received my first box of butcher box. I’m out of Home Chef meals, I didn't make a turkey for Christmas, and I want some steaks onto which I can sprinkle my Falksalts. But I am honest in my observations, perhaps to a fault. Really awful. I’d signed up for notifications from FedEx and now I get text messages with a possible four-hour-delivery-window. With the Curated Box, the price of the Classic-sized box is $129 per month. I am no longer recommending Butcher Box due to my experience in a change in product quality, customer service and messages I have received from others’ who have shared their similar experiences with me. I consider it one of my challenges in life—patience and understanding. What I buy is the Custom Classic box, with 6 packages of chicken breast tenderloins. I wanted it to cook nice steaks for my birthday, so I chose the latest delivery I could—the week of December 11th. It’s organic, grass-fed, humanely raised, and all that good stuff. Later, when I found it, I wished splinters upon the bastard FedEx driver while I called him a dendrophiliac and scrubbed the carpet. My sincere appologies to anyone who had read this review and ended up … I’m ready to jump up and answer the door before the FedEx guy runs off with my delivery again. This can vary based on temperature and location, so we recommend bringing your box in ASAP! The replacement box for my rotten box arrived on Friday, January 12th. It’s been close to a year since I tried Butcher Box for the first time.At the time, I was a huge skeptic about buying grass-fed meat online. Butcher Box is a farm to table meat provider. One time when a couple were not I contacted customer service and got credits. Even if it had arrived frozen, how well is this meat going to fair in my freezer with all that exposed air? I am very accustomed to falling through the cracks. You’ll just have to come back next time since this one is already getting a bit long. My birthday comes and goes. I don’t know about you, but we don’t pass up free meat!! We’re all human. The rainbow sheen over the browned areas didn't really show up in the picture. Disclosure: I received a free Butcher Box in exchange for my honest review. That was Sept 1. Look at that gorgeous steak! Weird. So, we were square. Beef and Pork 4. 20 Guest Street, Suite 300, Brighton MA 02135 support@butcherbox.com The ice packs were completely empty. I told them what happened and sent them the pictures. Think of us as the neighborhood butcher for modern America. Even though I wouldn’t be getting the six bonus steaks that were the reason I’d gotten it in the first place, I was still considering letting them send me my “second” box at the end of January so that I’d have pics of their product for my blog. ButcherBox delivers 100% grass-fed beef, free range organic chicken and heritage breed pork directly to your door. If you’ve still got questions about Butcher Box, you can contact me here or leave a comment, and I’ll get back to you either way. Trusted Butcher meat and seafood products last up to 12 months in the freezer. In this Butcher Box review I’ll go over the costs, cuts of meat that come in curated and custom boxes, and also share the meats that have come in the boxes I’ve ordered. They're taking it up with FedEx as to why my box was held hostage when it was clearly marked perishable and the shipping label said to leave it if the door went unanswered. So, I’m home. They gave me a $20 credit. And bonus—next week I’ll have some recipes for the yummy food I made! I know that mistakes happen. FedEx does not resume deliveries until Wednesday, January third. A whole chicken. The high-quality beef from ButcherBox mostly hails from Australia, while their organic pork and free-range organic chicken are sourced from North America, where ethical practices are encouraged. Still, no shipment of meat and no email from them as to why. It never said anything on their website about it needing to be signed for. Will cancel my subscription immediately. I was supposed to be charged again on January 28th for my “second bi-monthly shipment.” There was no way in hell I’d be able to fit all of that meat in my tiny freezer. Some links are affiliate. In accordance with USDA Freezing and Food Safety Guidelines, meats that are refrigerator cold, partly frozen (solid), or frozen can be placed into the freezer for later use. Inside the box, I found a bloody insulated bag, thawed meat in damaged packaging, and an unreadable assortment of papers. Now they’re sending it for free? The Butcher Box story. The "up" arrow is pointing away from me. Think of us as the neighborhood butcher for modern America. Grow up. If any of your items don’t meet these guidelines, please let us know so we can make this right. Not food-safe on arrival. Sometimes the individual packages aren’t dated . I actually prefer the Custom box, which includes 9-13 pounds of meat for the Classic or 18-26 pounds for the Big Box. This adventure in culinary delights started back in November when I saw a big Cyber Monday sale for Butcher Box. Once your box is delivered, it can sit outside for approximately 6–8 hours. We went out to eat. A few times the meat has arrived partially defrosted and there either was no dry ice or it had evaporated. Order through THIS LINK to take advantage of this offer. The Big box costs $238 per month. Apparently, they no longer accept packages for residents. Confirms my box was lost in … I’m used to it. But when I never got any shipping info, I wrote to them on the 14th. When I was a new author, I fell through the cracks with my editors and with the art department at my publishing house, then again with the ITW as a debut at ThrillerFest. Now, I’m truly stunned. I’ll call to order delivery food and my order won’t get sent through. It smelled so awful. The note also says that it would be delivered to my apartment complex office. Okay. The meet was all thawed, leaking, and some apparently gone bad. Sweet! I know happy meat tastes better, so I was eager as hell to try this meat. Plus, I'd checked and I still had the credit for next time. It’s now less than a week until Christmas. Shit like that. All opinions are my own. Seriously--over a third of the items arrived in packaging that had been corrupted. They have various boxes you can choose from to receive: 1. It’ll be shipped after Christmas, they promise. If any of your items don’t meet these guidelines, please. I was even more so unsure if it was possible while trying to work within a budget. I want my meat. Hell, I’ve worked in restaurants most of my life and I have countless stories of insane complaints. I just wanted what I had paid for. The shrink wrap didn’t totally work since the dripping box was left on its side, in spite of the clearly marked "up" arrows on all four sides. Think of us as the neighborhood butcher for modern America. I figured if I’m going to do this cooking blog thing right, I need to get some meat. We recommend checking the internal temperature of any meat that isn't solid and immediately discarding anything that isn't at a safe temperature. What is Butcher Box? I took the temperatures of the meats and ensured that they were at least 40°F. I love the convenience Beef and chicken 5. “Custom” means you get to choose what specific meats you want. I wrote to Butcher Box. When the box arrived, I felt my excitement rise as I opened it like a meat-centric Birthday present. I certainly didn't re-freeze it! The following is an excerpt from The Gourmet Butcher’s ... What you can’t tell from the packaging is whether those shanks have been thawed and refrozen several times before packaging (it happens). My box arrived thawed and bloody. I gave the bacon to my boss and threw the rest of it away. Wednesday finally rolls around and I want my fucking meat! I checked out their website again and saw that I can conveniently change my billing date, so I chose to postpone it another month. I’m not going to stand outside to open it, so I haul the shit inside. I have also used Butcher Box for about 9 months and agree with your review, mostly. I can’t even tell. 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