At Peers and Players, we are passionate about this process and the positive effect it can have in the workplace. Resources Please describe the essential demographic information about each person, and provide a brief history of his or her relationship to one another. Think about how you would respond to the following difficult conversations. Manager: You heard from a lot of peer feedback that your direct report is being a jerk in meetings. Role Play About Managing Conflict. What should they avoid doing? What helped me move forward was practicing the difficult conversations that I needed to have with my teammate. I learned a ton about how to create space and keep the conversation moving forward by watching them roleplay. I tried to have a “hard talk” with her about her behavior, but it went sideways. Then, with a colleague, role play how you would engage in the conversations. The work environment was becoming less and less psychologically safe; the rest of the team had started to work from home more to avoid being yelled at by her. Most likely you know what it is like to feel so frustrated or misunderstood in a work situation that it interferes with your job performance, or else you may have worked with someone like this. Subscribe to receive it! You need to deliver this feedback to your report. try practicing the strategies that you brainstormed. 2. No signup or install needed. Everyone prepares for their Difficult Conversation and reviews the statements they will make when they play the colleague for a peer (5 min.) Role-playing. Manager: Your direct report has asked for an enormous raise. The observer should write down notes as they practice. If you don’t have at least 30 minutes to have the conversation, it may be better to postpone it. Difficult Conversations With Employees Blueprint, 10 Absolute Giveaways That Someone Is Lying To You, 9 Inspiring Leadership Videos (Kids Are The Stars In No. It’s your job to help them be successful! As current teacher leaders and future school or district leaders, you have already, more than likely, experienced conflict in your workplace, whether in your current school, or a previous school or workplace. Listen to Episode 164 - Difficult Conversations Role Play, Part 2 and 174 more episodes by Meta-Cast, free! Direct Report: You believe this company doesn’t spend enough time on quality. Difficult Conversation Role Play Assignment. Share both with your Circle. Everyone has them but, by their very nature, no-one wants to have to deal with them. Participants support each other to examine their scenario with constructive feedback and strict confidentiality. This role-play is a conversation that is to take place between two people (dyad) and only two people. You did exactly what the career ladder says the work is of a senior person. and share one with each pair so they can practice without using real-life information. Below, I’ve outlined some ways that you can bring difficult conversations practice into your workplace, to help your coworkers receive the helpful, specific and actionable feedback they deserve. Year Zero. Having Difficult Conversations with Employees (Scenarios) - Actionable Advice. “Don’t say ‘always’ or ‘never’—it’s a trap.”, “Remember to put the ball back in her court, and make it clear what the next steps are.”, “Don’t list out every specific example; keep the conversation focused on how the behavior needs to change. What went sideways? Give them up to 6 minutes for each practice conversation, then call time. Role-Play Exercise on Difficult Conversations. Ask six folks to practice giving/receiving feedback at the front of the room, so that the rest of the managers can see different styles and approaches to … Episode 177 - The Hard Stuff, Part 5 - Diversity. ask the faux manager how it went, and if they would do anything differently, ask the audience what skills they saw the faux manager using, ask the faux direct report if they have feedback to share with their faux manager. Episode 176 - The Hard Stuff, Part 4 - Self Awareness. Critical conversations are a way to do just that! Difficult conversations. Log in, Claim your free MyResourcefulManager membership, and get instant access to a toolbox of 16 management and. However, you do not believe they’re ready for a compensation increase, as it would put them out of band (and much higher than their peers who are much more effective in their roles). By Stuart Hearn on 28 Jun, 2018. You say what needs to be said, you speak truth to power, you’ve made a huge impact on how much the team has been able to ship. Her bad behavior continued, and finally I talked with some more experienced managers about what I should do. – A free PowerPoint PPT presentation (displayed as a Flash slide show) on PowerShow.com - id: 56de94-OGY3Y when having difficult conversations with their direct reports. MAJOR ASSIGNMENTS. Role play also allows you to build both confidence and experience… 20 minutes total. Otherwise the talk could get derailed about the specifics of each and every example.”. Difficult Conversations Role Play Let s practice what we have learned! Each person will role-play a different scenario. You must conduct a role-play exercise with a partner. How might our difficult conversations play out in reality? Pick one person to practice giving real life feedback. The feedback-giver should instruct the recipient on how they should play the part. Will the real-life recipient get defensive? For example, you can use it to practice sales meetings, interviews, presentations, or emotionally difficult conversations, such as when you're resolving conflict.By acting scenarios like these out, you can explore how other people are likely t… Will we approach conversations like this? Difficult Conversation Role Play Scenarios Use this activity to build your own conversational skills to support your professional practice. Cry? Fear is based on the importance of the subject and of the relationship. Enjoy! Difficult Conversation Role Play. 89% 4248. Direct Report: You have a job offer from another company for a lot more money. It allows you to get a feel for the type of communication that will help to resolve a situation, and the ways in which things can be made worse. I amuse myself by writing short role play conversations that can be used when teaching English as a second or foreign language. Dealing with the unexpected is especially tough. Some difficult conversations involve playing peacemaker between your direct reports and other co-workers. The more you answer, the better you will become in answering coherently and concisely while maintaining your key message. Difficult Conversations Role Play Scenarios Use these role play scenarios during difficult conversations manager training to supplement the training content and give managers the opportunity to put what they’ve learned into action. Also known as ‘Real Play’, critical conversations usually occur in small groups. The ability to frame your responses to potentially incendiary questions or statements nonjudgmentally is one of … Difficult Conversations: A Nonjudgmental Exercise PURPOSE OF THE EXERCISE: To understand nonjudgmental responses and practice making them. Richard J. Davidson, Sharon Begley. Being a Manager is a Rewarding & Hard Job Having difficult conversations is a part of the Manager and HR’s job. Create fake scenarios (or use the ones below!) difficult conversations discussion guide ... Have them play the role of your counterpart in the difficult conversation you are re-enacting. Grab a conference room for an hour and invite all the managers in your organization. They debate ad nauseam each project, and you’ve heard from the rest of the team that this person is slowing them down. Direct Report: You’re ready for a promotion. When I have worked with middle managers/team leaders, this is usually the aspect of their work that they find really challenging and they often make matters worse by avoiding addressing the difficult issue in the early stages. Shut down? They played the role so well that I found myself at an impasse, or teary, or angry—but these managers had excellent feedback for me each time. Direct report: You’ve checked off all of the boxes on what it means to be senior. The four role play scenarios cover difficult conversations about: Whenever you have a difficult conversation with someone, there are usually three conversations going on at the same time: the “what happened” conversation, the … Wonder no more, thanks to People Management’s set of five role play videos, shot with professional actors and produced in consultation with experienced HR professionals. Pick another person to pretend to be the recipient of the feedback, and pick a third person to observe the practice session. The practice recipient should play the part, but shouldn’t go over the top—try to make it as realistic as possible, to help the feedback-giver get some good practice. What worked well? Your email address will not be published. This is "Difficult Conversations Role Play 1 - Sc1" by Fidelma Carolan on Vimeo, the home for high quality videos and the people who love them. 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